Road accident information
Find help for your situation
Practical information for passengers, cyclists, motorcycle riders, people on foot and anyone facing disputed fault, plus independent insurer context and road accident guides.
Operated by Smart Family Ltd • FCA firm reference 921247
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Information for your situation
Passenger hurt in a road accident
Passenger accident guidance for private cars, taxis and work vehicles, with a separate bus and coach guide signposted clearly.
Read passenger hurt in a road accidentBus or coach passenger hurt on a journey
Bus and coach passenger guidance: route, ticket, operator and incident details, sudden braking, witnesses, possible CCTV and safety-first medical help.
Read bus or coach passenger hurt on a journeyCyclist hurt in a road accident
Cyclist accident guidance: safety first, factual details, witnesses and camera evidence, bicycle damage, and official routes for uninsured or unknown drivers.
Read cyclist hurt in a road accidentMotorcycle or scooter rider hurt in a collision
Preparation for riders and pillion passengers after a motorcycle or scooter collision: road layout, protective kit as evidence, machine damage and official routes.
Read motorcycle or scooter rider hurt in a collisionPedestrian hit by a vehicle
Preparation for people on foot hit by a vehicle: the crossing and road layout, vehicle and driver details, witnesses, camera locations and official routes.
Read pedestrian hit by a vehicleWhat to do when fault is disputed
When the other driver or their insurer blames you: how to record your own account, the evidence to gather before it is lost, and how disputed fault is generally resolved.
Read what to do when fault is disputedWhen the other driver did not stop
The driver did not stop: how to record partial vehicle details safely, why not to chase, reporting to the police, possible footage and the official untraced-driver route.
Read when the other driver did not stopWhen the other driver may have no insurance
What to write down when the other driver's insurance is unclear, why refusing documents does not prove a lack of cover, and the official uninsured-driver route and its criteria.
Read when the other driver may have no insuranceIndependent insurer context
Two independent insurer guides
These Smart Family Ltd guides are independent. The insurers named are not partners, trusted providers or endorsers of this service.
Other driver reportedly insured with Direct Line? Independent accident guidance
Independent accident guidance if you were told the other driver is insured with Direct Line: what the insurer's name does and does not mean, and where the insurer's own claims page is.
Read the independent guideOther driver reportedly insured with Admiral? Independent accident guidance
Independent accident guidance if the other driver reportedly uses Admiral, including the official non-customer route and separate injury preparation.
Read the independent guide
Practical guides
Prepare for the next conversation
What to do after a road accident, and what to write down
Safety, official reporting guidance, evidence and footage to preserve, treatment and expense records, and how to prepare for an enquiry.
Read guideHow an accident enquiry is reviewed
See what a legal provider may consider when reviewing an enquiry.
Read guideUnderstanding vehicle and injury enquiry routes
Understand how vehicle damage and injury needs can follow different routes.
Read guide
Smart Family Ltd’s role
Smart Family Ltd identifies and refers claims or potential claims. A named provider and the reason for sharing must be clear before you agree to a referral. These pages give general information, not advice about your situation.
Operated by Smart Family Ltd, a claims management company authorised and regulated by the Financial Conduct Authority for regulated claims management activities. Firm reference number 921247. Company number 12188146.
13 help pages and guides