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About Accident Support

A Smart Family Ltd service for people looking for their next step after a road accident.

Who we are

Accident Support is operated by Smart Family Ltd, company number 12188146.

Operated by Smart Family Ltd, a claims management company authorised and regulated by the Financial Conduct Authority for regulated claims management activities. Firm reference number 921247. Company number 12188146.

Our role, clearly explained

For this service, Smart Family Ltd's role is limited to seeking out, identifying and referring claims or potential claims.

That referral permission does not establish permission to advise on, investigate or represent a claim. Smart Family Ltd is not an insurer or a firm of solicitors.

We do not assess liability, decide eligibility, value a claim or calculate legal time limits. We cannot hold or control client money. Our FCA authorisation does not mean the FCA endorses or recommends this service.

You decide what happens next

Calling does not commit you to a provider. Before agreeing to a referral, know who would receive your details and why. Your permission is for that named recipient, not an unnamed group.

A provider decides whether it can help and explains its own service and terms. You can choose an independent provider or use an official route directly.

Check our company details

Registered office: C/O Burton Varley Ltd, The Counting House, 24 Richmond Road, Bowdon, Altrincham, England WA14 2TT

Contact and complaints

Call the number below to contact us or ask how to raise a complaint with Smart Family Ltd. A separate complaints procedure and response times are not set out here.

Talk about your next steps

03330 016 5167

8am–8pm, 7 days

Call accident support

Online enquiries are not available yet. Please call us.