How accident support works

1. Call accident support

Call 03330 016 5167. Lines are open 8am–8pm, seven days a week. In an emergency call 999 instead; medical help and safety come first.

2. Tell us what happened

The accident date and location, your role and the type of help you need are useful starting points. Tell us if you are unsure, or if an insurer or legal provider is already dealing with the matter. There is no need to gather information at the expense of your safety.

3. Discuss the next steps

We discuss your needs and identify an appropriate referral where possible. The provider decides what it can offer; we do not decide fault, eligibility, funding or compensation.

Your permission and your choice

Know who would receive your details and why before you agree to share them. The provider explains its service and terms. You choose whether to proceed; calling does not commit you.

What we do not do

For this service, Smart Family Ltd's role is limited to seeking out, identifying and referring claims or potential claims. That referral permission does not establish permission to advise on, investigate or represent a claim. Smart Family Ltd is not an insurer or a firm of solicitors.

We cannot report or track an insurer claim for you. Use your insurer’s official website or your policy documents for its own claims process. You can choose your own legal provider or use an official route directly.