Independent accident support
Had a road accident? Get help with your next steps.
Talk through what happened and the help you need. We can help you understand your next steps.
03330 016 51678am–8pm, 7 days
Call accident supportOperated by Smart Family Ltd | FCA firm reference 921247
The help you need
What can we help with?
Talk to us about repairs, replacement hire, injury enquiries or a write-off. Available options depend on your circumstances and the provider.
Vehicle repairs
Discuss vehicle damage and the questions to ask about getting it repaired.
Replacement hire
Understand the questions to ask when your vehicle is off the road.
Injury enquiries
Talk about finding an appropriate legal provider after an injury.
Write-off & salvage
Discuss your next steps if your vehicle may be written off or needs recovery.
Not sure where to start? You do not need to know which route fits before you call.
A straightforward conversation
How it works
01
Call accident support
Call our dedicated number. Lines are open 8am–8pm, seven days a week.
02
Tell us what happened
Explain the accident and what you need help with. It is fine to be unsure.
03
Understand your next steps
We discuss the type of help you need and a referral where appropriate. You decide whether to proceed.
Clear identity. Clear boundaries.
Why contact us?
A Smart Family Ltd service, independent of insurers. Clear information, with the next step left to you.
About Smart Family Ltd- A defined referral role
- We identify and refer claims or potential claims. We do not advise on or represent claims.
- Your choice comes first
- Know the provider and its terms before you decide. Calling does not commit you.
- Practical UK information
- Official UK sources, with guidance for different parts of the UK.
Your questions
Before you call
Who am I contacting?
Accident Support is operated by Smart Family Ltd, company number 12188146. Smart Family Ltd is authorised and regulated by the Financial Conduct Authority for regulated claims management activities. Its firm reference number is 921247. This does not imply FCA endorsement.
Are you an insurer or a firm of solicitors?
No. We are an independent claims referral service. Our role is seeking out, identifying and referring claims or potential claims. We do not give insurance or legal advice, assess liability or value claims.
Can you guarantee repairs, a hire vehicle or compensation?
No. Availability, acceptance and any terms depend on the circumstances and the provider. Calling does not create an entitlement to a service, funding or compensation.
Do I have to use a provider you discuss?
No. You can choose your own provider or use an official route directly. Before agreeing to a referral, make sure you understand who would receive your details, why they would be shared and the provider’s terms.
What should I have ready when I call?
The date and location of the accident, a brief account of what happened and any reference you already have may help. Do not delay treatment or put yourself at risk to gather information.
Can I send an online enquiry?
Online enquiries are not available yet. Please call us on 03330 016 5167, 8am–8pm, 7 days.
Online enquiries are not available yet. Please call us.