Skip to content

Pedestrian accident information

Hit by a vehicle while walking?

Practical preparation for people on foot: the crossing detail worth noting while it is fresh, how to describe the vehicle, and how a legal provider could consider the incident when discussing it with a qualified provider.

Operated by Smart Family Ltd • FCA firm reference 921247

Treatment first

Accept medical help before gathering anything

Get to a safe place off the carriageway if you can, and let someone assess you rather than delaying it to collect details. Head injuries can develop after an impact — the NHS page linked below explains when to get emergency or urgent help. Notes, photographs and phone calls can all wait.

What to keep

Three things worth recording today

Where you were crossing

Note whether it was a marked crossing, an island, a junction, a dropped kerb or open road, and whether a signal or green man was showing.

The vehicle and driver

Registration, make, colour and type of vehicle, whether it stopped, and any name, address or insurer the driver gave you.

Witnesses and camera locations

Names and numbers of anyone who saw it, plus where cameras are: shops, buses, traffic signals, doorbell cameras and dashcams in queuing traffic.

Talk about your next steps

03330 016 5167

8am–8pm, 7 days

Call accident support

Online enquiries are not available yet. Please call us.

At a glance

Pedestrian preparation checklist

  • Date, time and exact street or junction
  • The direction you were walking and which way the vehicle came from
  • Type of crossing, and whether a signal was in your favour
  • Vehicle registration, make, colour and whether it stopped
  • Driver details given at the scene, if any
  • Street lighting, weather and visibility
  • Police or ambulance attendance and any reference number
  • Witness names and contact details, and camera locations

The detail that gets forgotten

Describe the crossing and the layout exactly

Where you were and what the road looked like is usually the hardest thing to reconstruct weeks later. Describe it plainly and avoid estimating speeds or distances as if they were facts.

If it is safe and practical to return later, photographs of the same spot in daylight and after dark can both be useful — there is no expectation to go back, particularly if you were hurt. Note anything that has since changed, such as new roadworks or a removed sign.

  • Marked crossing, refuge island, junction, dropped kerb or open road
  • Whether a pedestrian signal was showing, and what it showed
  • How far you had walked into the road before the impact
  • Parked vehicles, hedges, scaffolding or bus stops blocking sightlines
  • Street lighting, sun glare, rain and road surface

Identifying the vehicle

Vehicle details, and what to do if you have none

A registration number is the single most useful detail. If you did not get it, write down everything else you do remember: type of vehicle, colour, livery or signage, roof box, taxi plate or delivery branding, and which way it went afterwards.

Do not fill gaps with guesses. "A dark hatchback, I did not see the plate" is a stronger record than an invented registration.

Evidence held by other people

Witnesses and camera footage disappear fastest

Various cameras may hold useful footage: shop cameras, bus cameras, traffic-signal cameras, home doorbells and dashcams in stopped traffic. Traffic-signal cameras do not always record, and there is no way to know from the scene whether footage exists. Note where those cameras are while you can still picture the scene, and consider asking the owners.

Retention and access vary widely and footage is often overwritten, so asking promptly may improve your chance of obtaining it — though it cannot be guaranteed. Note the exact time as closely as you can, because holders need it to find the right clip.

Official guidance

What official guidance says, and who it applies to

GOV.UK guidance for drivers says a driver involved in an accident must give their name and address, the vehicle registration, and the vehicle owner's details if that is someone else. Where those details were not exchanged, the guidance says the accident should be reported to the police within 24 hours, and drivers are told to notify their own insurer even if they are not claiming.

Those duties are written for drivers, not for people on foot. As a pedestrian you are not the person under them. What is useful to you is keeping any details that were given, and any police or ambulance reference number.

Unknown or uninsured driver

If the driver did not stop or had no insurance

Incidents involving an untraced or uninsured driver follow a separate route through the Motor Insurers' Bureau, which applies its own criteria. That route exists independently of anything on this site.

Official Injury Claim is a direct route for some lower-value driver and passenger claims in England and Wales, with its own eligibility rules. Do not assume it covers your situation — check its own criteria.

A referral, on your terms

You decide before anything is shared

  1. 01

    Call accident support

    Discuss the accident and the type of help you need.

  2. 02

    Know the recipient

    Before agreeing to a referral, know who would receive your details and why.

  3. 03

    Choose your next step

    You decide whether to proceed. A provider explains its own service and terms.

Smart Family Ltd’s role

Smart Family Ltd’s role is seeking out, identifying and referring claims or potential claims. A provider’s identity and the reason for sharing must be clear before you agree. We do not assess liability, decide eligibility, give legal advice or value claims.

Pedestrian questions

I did not get the registration. Is there any point recording anything?

Yes. Time, exact location, vehicle description, witness details and camera locations are all useful, and the Motor Insurers' Bureau has a route for untraced drivers subject to its criteria.

I was not on a marked crossing. Does that end it?

This site does not decide that. Whether and how it matters is a legal question for a qualified person. Record the layout accurately either way.

Do I have the same duties as a driver after an accident?

No. The GOV.UK duties to exchange details and report to the police are written for drivers. As a pedestrian, keep whatever details and reference numbers you were given.

Will you ask about my injuries?

There is no online enquiry form available. A legal provider you choose will explain what information it needs. Do not send medical records through this website.

Official sources

Talk about your next steps

03330 016 5167

8am–8pm, 7 days

Call accident support

Online enquiries are not available yet. Please call us.

Operated by Smart Family Ltd, a claims management company authorised and regulated by the Financial Conduct Authority for regulated claims management activities. Firm reference number 921247. Company number 12188146.